![]() ![]() Press and hold the HOME and SLEEP buttons at the same time for 8 seconds, until the screen turns black, then release the SLEEP button but continue holding the HOME button.Connect the device cable to a USB port on the computer (not to a USB hub), but DO NOT CONNECT TO THE DEVICE YET.Install the latest version of iTunes on your computer if it isn't there already.Note that you must have a computer running Windows 7 or later, or Mac OS 10.9.5 or later. ![]()
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